keep the focus right
Join the fun naturally, but leave space for Cal, Toya, tips and viewer conversations to stand out.
the room-team handbook
protect the room.
keep it fun.
Your job is to help Cal and Toya run a welcoming, readable room without becoming the center of it. Stay calm, use the lightest effective action, and keep moderation private whenever possible.
good moderation is mostly invisible.
it removes friction, protects momentum and lets the room enjoy the show.
your role
help the room flow
A moderator is a trusted assistant, not a co-host, salesperson, police officer or gatekeeper.
make chat easy to join
Reduce spam, repeated demands, arguments and clutter. Do not fill every quiet moment yourself.
de-escalate quietly
Be factual and calm. Do not shame viewers publicly, argue about decisions or perform authority.
while the room is live
help with the things that matter
Be useful without creating more noise. Apps already handle most repetitive notices, so focus on context, accuracy and anything Cal or Toya may have missed.
welcome without flooding
Say hello when it feels natural, especially when Cal and Toya are busy. One warm welcome is enough.
answer what you know
Use the bio, menu and current room information. If the answer is not clear, do not guess or promise anything for them.
support buying intent
Point viewers toward the menu, current goal or private option when they show genuine interest. Keep it helpful, not pushy.
notice meaningful support
Thank substantial tippers or someone who completes a goal when it adds warmth beyond the automatic app response.
catch what they miss
If a tip note, completed goal or important question was missed, tell Cal or Toya privately rather than repeating it publicly.
use the tools you were given
Use PimpaGuard for moderation. Do not use other app controls or change room operations unless Cal or Toya asked you to.
room standards
what good looks like
do
- welcome people naturally when it fits
- answer simple room questions accurately
- acknowledge genuine support without pressuring
- watch for repeated behavior, not one awkward message
- use private messages for operational issues
- ask Cal or Toya privately when unsure
avoid
- dominating chat or replying to everything
- negotiating prices or making promises for them
- public arguments, lectures or warnings
- repeated GIFs, promos or copied messages
- sharing private plans or operational details
- treating the moderator badge as status
making decisions
follow the same ladder every time
Context matters, but the punishment for each recorded strike is fixed. Every flag must include a reason.
redirect when appropriate
For a small misunderstanding, answer briefly or steer the conversation back toward the show. Deliberate or serious behavior does not need an informal warning first.
strike one
Use /flag username code. PimpaGuard records the reason and immediately blocks their room chat for 10 minutes.
strike two
A second active strike records the new reason and blocks their room chat for 60 minutes.
strike three
PimpaGuard locks their room chat and asks the team to complete the removal with Chaturbate's native ban control.
30-day forgiveness: active strikes expire after 30 days. Use `/check username` before acting when you need to confirm a viewer's current position on the ladder.
Severe behavior
Threats, severe harassment or obvious malicious disruption can go directly to Chaturbate's native ban. Privately tell Cal or Toya what happened.
PimpaGuard
private tools for consistent decisions
Commands are hidden from public chat when the app has Transform Messages permission. Responses, histories and room-team alerts stay private.
/flag username spamadd a strike using a saved reason code/flag username reasonadd a strike with a clear free-text reason/check usernamesee active strikes and mute status/mute username 10m reasonmute room chat without adding a strike/mute username show reasonlock room chat until manually unmuted/unmute usernameremove an app-controlled mute or lock/unflag username correctionremove the newest incorrect strike/flaghistory usernamereview the private audit trail/guard statussee active records and app status/helpreceive your permitted commands privatelyadding a reason
use a saved code or write your own
Everything after the username becomes the reason. PimpaGuard privately shows the reason to the viewer and room team, then saves it with the moderator, time and strike in the viewer's history.
check the username carefully
choose the closest code or write a factual reason
send the command once and let Guard apply the strike
Manual mutes work the same way: `/mute noisyviewer 10m spam` uses a saved code, while `/mute noisyviewer 10m arguing in public chat` saves a custom reason. A manual mute does not add a strike.
important: PimpaGuard can block transformed room-chat messages, but it cannot perform Chaturbate's native ban. When Guard requests a native ban, a team member must use Chaturbate's own control.
communication
public chat is for the show
keep it warm and useful
Natural conversation, simple answers, welcoming viewers and brief support for the current room activity.
move operations off-stage
Moderation decisions, concerns, pricing questions, schedules, disagreements and anything requiring Cal or Toya's attention.
keep this open while live
the 20-second guide
redirect when appropriate
flag with reason, mute 10m
flag with reason, mute 60m
flag, then native ban
native ban and tell the team
calm beats dramatic. private beats public. consistent beats personal.